Terms & Conditions
1. If we proceed with a repair
as per direct communications with you (the customer), you will be
responsible for paying for the service in full and/or the minimum service
2. Where you do use, or hold yourself
out as using our services for the purpose of business, the provisions of the
Consumer Guarantees Act will not apply; as such, liability (of any kind) is not
undertaken by iDoctor NZ or any of its associated agents and employees.
3. If you are given equipment on loan,
it must be returned within 7 days following (a) express notice that equipment
sent by you for repair shall not be repaired; or (b) a request to discontinue
4. If you should damage, lose or fail
to return loan equipment you will be charged for its repair or replacement.
5. If you can not be contacted after
60 days from service completion or assessment, iDoctor NZ will reserve the
right to discard your device.
6. Any charges owing by you under
these terms and conditions may be billed directly to your account.
7. iDoctor NZ will not be held liable
for phones lost or damaged in transit by courier.
8. iDoctor NZ will not be liable for
any data loss occurring during the repair of your device.
* General Repair -- Devices repaired
by iDoctor NZ will include a twelve month warranty for parts (three month
warranty for services) used from date of completion of the service.
** Special Repair -- Notwithstanding
issues arising subsequent to repair or assessment, iDoctor NZ will not be
liable for the refund of any deposits or monies paid in the event that a device
is proven to have sustained impact damage, liquid damage and/or is a dead
device as detailed below.
i. Devices found to have sustained
liquid or impact damage, and devices deemed 'dead on arrival'
(DOA) will not be covered by the standard three month iDoctor NZ service
ii. Liquid Damage: Where evidence
of moisture, whether caused by liquid, solid or gas, is apparent on
or within the device.
iii. Impact Damage: Where evidence of
physical damage caused by external force is apparent on or within the
device. Loss of user-functionality may be experienced during or
after a repair where a device has sustained impact damage.
example, in the case of a dropped phone, we may replace the screen only to
find other components in the phone have stopped working following the repair, or work only
intermittently. Are we responsible for the loss of function? Not
likely. We replace several hundred phone screens per week without such loss of
function being experienced.
How is it
then that some phones will experience loss of function and not others? The
nature and extent of the loss of function will depend on the degree of impact
damage sustained. In turn, the degree of impact damage sustained will
depend on the height from which the phone was dropped and the non-elasticity of
the surface onto which the phone was dropped. Disassembly is
non-causative of loss of function in instances where a device has sustained impact
illustrate, let us say you dropped your toaster. The toaster timer stops
working and your toast are burning. You may have the toaster timer
replaced only to find the toast still burn, as the toaster element is more
fierce in temperature than it was before the toaster timer was replaced.
You have the repairman replace the toaster element, and yet your toast continues to burn.
Would you conclude that the repairman is responsible for the toaster
burning your toast? How would you know whether the repairman was
responsible for the perceived increase in element temperature?
highly probable there is an issue with an gauge inside the toaster, which modulates the
temperature of the element. If the repairman cannot locate or replace the
internal temperature gauge, the toaster is unlikely to be fixable and you
will need a new toaster. In determining what caused the internal gauge to
stop working, you would fairly surmise either impact damage or poor
workmanship as likely causes. Arguably, you would need to trust the
repairman knew what he was doing when he replaced the toaster timer and
element. If the repairman has replaced toaster timers
before, successfully, you would be more inclined to accept he has not
damage the toaster's internal temperature gauge. You would have to trust
the repairman's credibility. If he has been repairing devices for many
years and has a good reputation for being honest and fair his credibility will
if the replacement procedure for the toaster timer and element does not require
the repairman to remove, disassemble or handle the internal gauge, or
the internal gauge is inaccessible or unable to be located by
the repairman, it is highly unlikely the repairman has damaged it.
Whether the repairman knows he has damaged it or not is another question.
If he has fixed toasters with timer and element faults before,
perhaps he will know of similar issues. If such repairs were seldom
ever successful, would it be viable for him to offer them as a service?
addition, the toaster has been dropped, and this
may have loosened or caused damage to the toaster which
is imperceptible prior to repair. Disassembly of the device may
unsettle or displace components loosened when the toaster hit a
hard surface. However, is disassembly the real cause of the
loss of function in this case? Hardly. The repairman can only
do his best to repair a device that has been dropped. Opening a device as
intricate as an iPhone, when that device has been dropped, can be
like opening Pandora's Box!
iv. Dead On Arrival (DOA): Whereby the
device cannot power on, or is unable to boot successfully -
v. General note on business structure:
iDoctor NZ is comprised of a single
proprietor and several service technicians formally or
informally contracted for work throughout New Zealand.