Terms & Conditions
1. If we proceed with a repair as per direct communications with you (the customer), you will be responsible for paying for the service in full and/or the minimum service charge.
2. Where you do use, or hold yourself out as using our services for the purpose of business, the provisions of the Consumer Guarantees Act will not apply; as such, liability (of any kind) is not undertaken by iDoctor NZ or any of its associated agents and employees.
3. If you are given equipment on loan, it must be returned within 7 days following (a) express notice that equipment sent by you for repair shall not be repaired; or (b) a request to discontinue the service.
4. If you should damage, lose or fail to return loan equipment you will be charged for its repair or replacement.
5. If you can not be contacted after 60 days from service completion or assessment, iDoctor NZ will reserve the right to discard your device.
6. Any charges owing by you under these terms and conditions may be billed directly to your account.
7. iDoctor NZ will not be held liable for phones lost or damaged in transit by courier.
8. iDoctor NZ will not be liable for any data loss occurring during the repair of your device.
* General Repair -- Devices repaired by iDoctor NZ will include a twelve month warranty for parts (three month warranty for services) used from date of completion of the service.
** Special Repair -- Notwithstanding issues arising subsequent to repair or assessment, iDoctor NZ will not be liable for the refund of any deposits or monies paid in the event that a device is proven to have sustained impact damage, liquid damage and/or is a dead device as detailed below.
i. Devices found to have sustained liquid or impact damage, and devices deemed 'dead on arrival' (DOA) will not be covered by the standard three month iDoctor NZ service warranty.
ii. Liquid Damage: Where evidence of moisture, whether caused by liquid, solid or gas, is apparent on or within the device.
iii. Impact Damage: Where evidence of physical damage caused by external force is apparent on or within the device. Loss of user-functionality may be experienced during or after a repair where a device has sustained impact damage.
For example, in the case of a dropped phone, we may replace the screen only to find other components in the phone have stopped working following the repair, or work only intermittently. Are we responsible for the loss of function? Not likely. We replace several hundred phone screens per week without such loss of function being experienced.
How is it then that some phones will experience loss of function and not others? The nature and extent of the loss of function will depend on the degree of impact damage sustained. In turn, the degree of impact damage sustained will depend on the height from which the phone was dropped and the non-elasticity of the surface onto which the phone was dropped. Disassembly is non-causative of loss of function in instances where a device has sustained impact damage.
To illustrate, let us say you dropped your toaster. The toaster timer stops working and your toast are burning. You may have the toaster timer replaced only to find the toast still burn, as the toaster element is more fierce in temperature than it was before the toaster timer was replaced. You have the repairman replace the toaster element, and yet your toast continues to burn. Would you conclude that the repairman is responsible for the toaster burning your toast? How would you know whether the repairman was responsible for the perceived increase in element temperature?
It is highly probable there is an issue with an gauge inside the toaster, which modulates the temperature of the element. If the repairman cannot locate or replace the internal temperature gauge, the toaster is unlikely to be fixable and you will need a new toaster. In determining what caused the internal gauge to stop working, you would fairly surmise either impact damage or poor workmanship as likely causes. Arguably, you would need to trust the repairman knew what he was doing when he replaced the toaster timer and element. If the repairman has replaced toaster timers before, successfully, you would be more inclined to accept he has not damage the toaster's internal temperature gauge. You would have to trust the repairman's credibility. If he has been repairing devices for many years and has a good reputation for being honest and fair his credibility will be higher.
Moreover, if the replacement procedure for the toaster timer and element does not require the repairman to remove, disassemble or handle the internal gauge, or the internal gauge is inaccessible or unable to be located by the repairman, it is highly unlikely the repairman has damaged it. Whether the repairman knows he has damaged it or not is another question. If he has fixed toasters with timer and element faults before, perhaps he will know of similar issues. If such repairs were seldom ever successful, would it be viable for him to offer them as a service?
In addition, the toaster has been dropped, and this may have loosened or caused damage to the toaster which is imperceptible prior to repair. Disassembly of the device may unsettle or displace components loosened when the toaster hit a hard surface. However, is disassembly the real cause of the loss of function in this case? Hardly. The repairman can only do his best to repair a device that has been dropped. Opening a device as intricate as an iPhone, when that device has been dropped, can be like opening Pandora's Box!
iv. Dead On Arrival (DOA): Whereby the device cannot power on, or is unable to boot successfully - termed 'DOA'.